Insurance carriers invest a massive amount of time and money in their policy administration systems. Initial system and plans setup,...

One of the 12 Agile Principles (http://agilemanifesto.org/principles.html) is, “Simplicity – the art of maximizing the amount of work not...

Governance decision are subject to human frailties as are other decisions. I’ve made my share of bad decisions, and one case in point is...

We found this dog wandering through the neighborhood. We fed the dog, our neighbor found the owner and returned it, so this story had a...

Does your list of projects in progress resemble a subway at rush hour? Are your projects being delayed as they compete against each other...

When a new customer is ready to outsource to a Third-Party Administrator (TPA), they rarely tell the conversion team, "Take your time,"...

As you establish your conversion team, you will find a range of communication skills. Some team members will be focused on internal...

When developing capacity plans, project portfolio managers frequently employ the metaphor of a pipeline. We envision initiatives entering...