One of the 12 Agile Principles (http://agilemanifesto.org/principles.html) is, “Simplicity – the art of maximizing the amount of work not...

We found this dog wandering through the neighborhood. We fed the dog, our neighbor found the owner and returned it, so this story had a...

When a new customer is ready to outsource to a Third-Party Administrator (TPA), they rarely tell the conversion team, "Take your time,"...

As you establish your conversion team, you will find a range of communication skills. Some team members will be focused on internal...